The problem
Beacon’s front desk closed at six, but patients called at all hours. After-hours calls went to voicemail, and a meaningful share simply hung up and called the next practice on the list. Across four locations, that was real revenue walking out the door every night.
The approach
We built a voice agent that answers inbound calls, understands what the caller needs, and books or reschedules against the practice’s real availability. It is integrated with their scheduling and CRM, so a booking made at nine at night is on the right calendar before the office opens. Complex or clinical questions are routed to a callback queue for staff.
The outcome
The agent handles the large majority of after-hours calls on its own and recovers hundreds of bookings a month that used to die in voicemail, all from one shared setup across the four sites.